Shipping & Returns
Shipping Policy
Thank you for visiting and shopping at Lilix Design. Following are the terms and conditions that constitute our Shipping Policy.
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Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.
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Shipping rates & delivery estimates
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Lilix design has Free Shipping within the U.K. Shipment to P.O. boxes or APO/FPO addresses. Shipping charges for your order will be calculated and displayed at checkout. Shipping cost for custom items subject to change. These will be negotiated with buyer before purchase.
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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
My Website (change this) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
My Website (change this) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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International Shipping Policy
We currently do not ship outside the U.K
Return & Exchange Policy
If you are not entirely satisfied with your purchase, we're here to help.
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Returns
You have 30 (change this) calendar days to return an item from the date you received it. Your item needs to have the receipt or proof of purchase. For additional information in this section, create your own Return & Refund Policy.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.